CATEGORIES

PRIVACY POLICY

FREDERICK & SOPHIE is a division of Obermeier Group GmbH (“the Company”), with registered office in Germany at Friedrichstrasse 171, 10117, Berlin. In this Privacy Policy, the words “we,” “us” and “our” refer to the Company.

 

FREDERICK & SOPHIE and/or Obermeier Group GmbH respect your concerns with regard to the confidentiality of the information you provide us with. By giving us your personal information and data, you consent to let us use, study and possibly disclose such information and data, in particular to customize and optimize you navigation on the Website and to propose offers that are responding to your expectations.

This Privacy Policy describes how we gather information from you when you visit the FREDERICK & SOPHIE website located at www.frederickandsophie.com (“the Website”), how your information is used and stored and how we may use and share that information.

We apply a principle of strict necessity in using your personal data. To the extent that we are established in Germany, this privacy policy is governed by German Law. The use of your information shall be carried out in compliance with the provisions of the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG), the Telemedia Act (Telemediengesetzes, TMG) and the GDPR. By visiting the Website, you are accepting the practices described in this Privacy Policy and the accompanying Terms & Conditions.

 

DATA COLLECTION AND USE FOR PERFORMANCE OF A CONTRACT AND OPENING A CUSTOMER ACCOUNT

Through our website we collect and process personal data required solely for the following purposes: provide you with goods and services related to your order, improve our services, contact you about your orders and provide you with customer service, simplify use of our website, detect and prevent fraud attempts.

We collect personal data that you voluntarily provide to us when placing your order, when contacting us or when registering for a customer account. The type of data we collect is as requested by the data input fields used on our website. For selected fields we indicate whether the information is voluntary or required to use our services.

When you register for a customer account we usually collect name, e-mail address and password. In addition, you may provide your address, including billing and delivery address in your customer account. When placing an order, we collect data on the goods you have selected, including the selected size, pricing information, your billing and delivery address, and the selected method of payment and shipping. In connection with the fulfilment of orders we collect in particular information regarding payment, delivery and returns.

To receive our newsletter, you must enter your e-mail address; we also collect information regarding your newsletter confirmation and the use of our information services. In connection with our customer services we might collect further information regarding enquiries you might have, our handling thereof, including any related correspondence.

We use the information provided by you to process your order and to respond to other enquiries. We retain your personal data at a minimum for the duration established by applicable law. When our legitimate interest requires a different duration of retention of your data, we will consider the sensitivity of the data, the potential risk and security requirements to settle the duration of retention. After complete fulfilment of the contract, and the retention of your data is no longer necessary with regards to the purpose pursued, we will proceed to its deletion.

If you have created a customer account, we store your data for as long as you maintain your customer account. You may delete your customer account at any time.

In the event of deletion of your customer account, we store the relevant data only to the extent necessary to fulfil a contract or to the extent permitted or required by law.

In your customer account, you can administer your contact data and view your current and past orders. Please treat your access data as confidential and do not share your password with any third parties. We are not liable for any abuse of your password by third parties. As long as you do not sign out you will stay logged in on our website. This allows you to use our website and the various functions without having to log in again. If you wish to change your personal information or place an order, you will be asked to enter your password again. Please close your browser at the end of the session, especially if a third party may have access to your computer. If you become aware of, or if you suspect that a third party has obtained unauthorized access to your access data or uses your account, please change your password without undue delay and inform us by e-mail at care@frederickandsophie.com.

 

DATA TRANSFER TO PERFORM A CONTRACT

We work together with carefully selected third party companies to process safe payments and to ship, deliver and return our products. We provide our service providers only with the data they need to perform their specific function. These companies are authorized to use your personal data only as necessary to provide these services to us. 

If you create or have created an account with the relevant service provider, you might have to register or log in with your access data or your account at the service provider during the ordering process. We will not have any access to your third-party account or the respective login data. For the processing of the payments the respective terms and conditions of the service provider and the privacy policy of the service provider will apply.

DATA USAGE WHEN REGISTERING FOR THE E-MAIL NEWSLETTER

If you subscribe to our newsletter, we will use the personal data necessary or separately provided by you to send you our e-mail newsletter as agreed. You may at any time unsubscribe from the newsletter either by sending a message to us or via a dedicated unsubscribe link in the newsletter.

 

DATA USAGE WHEN USING THE CONTACT FORM 

Our internet site has a contact form which can be used to contact us by electronic means. If the you take advantage of this possibility, the data entered in the input mask is transmitted to us and stored. The personal data processed during the sending process is used to prevent misuse of the contact form and to assure the security of our IT systems.

This data is:

  • First and last name
  • Email address
  • Subject
  • Message

No data is stored when the message is sent. Alternatively, contact can be established via care@frederickandsophie.com. In this case the personal data of the user transmitted via the email is stored. In this connection the data is not forwarded to third parties. The data is solely used for the processing of the conversation.

 

CREDIT CHECK AND SCORING

We do not perform a credit check ourselves and do not use any own credit scoring. However, credit checks and scoring may be performed by the payment service providers you choose during the ordering process. For the processing of the payments the respective contractual terms of the payment service providers and their data protection terms apply.

 

USE OF COOKIES

In order to make your visit to our website as attractive as possible and simplify the use of our website for you we use so-called cookies on various pages. Some functions of our internet site cannot be offered without the use of cookies. It is essential for these functions that the browser is also recognised again after a page change.

We require cookies for the following functions: 

  • Shopping cart
  • To protect the website from attacks
  • Marking of sessions – settings

 Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (“session cookies”). Other cookies remain on your device and allow us to recognize your browser on your next visit. You can choose your browser settings so that you are informed about the setting of cookies and individually decide on their acceptance, or exclude the acceptance of cookies for specific cases or in general. If you do not accept cookies, you may not be able to use certain or all features of our website.

We use analysis cookies to improve the quality of our website and its contents. The analysis cookies enable us to find out how the website is being used and therefore allow us to ensure an ongoing improvement of our web presence. In addition, they enable us to maintain quality assurance and constantly improve the user experience. For more information about our use of cookies, please see Cookies.

 

USE OF SOCIAL PLUGINS

We may use so-called social plugins from different social networks. With these features, you can share individual content with your friends or other participants in the respective social networks or recommend this content. When using these social plugins, personal data can be collected from the respective social network. When you access a digital offer in which a social plugin is integrated, the social network immediately establishes a direct connection with your browser. The social network is provided in particular with the information that you have visited our website with your IP address / device ID, regardless of whether you are currently logged in to the social network or even registered.

If you are logged in to the respective social network at the same time, the social network automatically assigns your visit to our website to your profile. Also, if you use the respective social plugins and recommend e.g. articles and content, the social network can assign this information to your profile. If you do not want the social network to link your visit of our website to your respective user profile, please log out of the respective network when using our website. Please be informed that the data collected in connection with the social plug-ins are only exchanged between your browser and the operator of the social networks. We have no knowledge of the content of the collected and provided data. Against this background, we recommend that you read the current privacy policy of the relevant social network operators.

 

LINKS TO OTHER WEBSITES

Our web pages may contain links to other providers. We point out that this data protection declaration applies exclusively to the FREDERICK & SOPHIE website. We have no influence on and do not control whether the other providers adhere to the data protection provisions.

 

STORAGE OF ACCESS DATA IN SERVER LOG FILES

You can visit our websites without giving any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of the retrieval, the amount of data transferred and the requesting provider. Such data is evaluated solely to ensure trouble-free operation of the site and to improve our offer; it does not allow us to establish any connections with you or your customer account.

 

RIGHT TO INFORMATION, OUR CONTACT DETAILS

You have the right to access, amend and remove any personal data concerning you, as well as the possibility of opposing the processing of such data, at any time. If the data is required for the performance of a contract or to take steps prior to entering into a contract, a premature deletion of the data is only possible insofar as no contractual or statutory obligations contradict this.

For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and withdrawal of any granted consent or objection to a particular use of your data, please contact us directly via care@frederickandsophie.com

You can also send a request concerning the management of your personal data on the FREDERICK & SOPHIE website by post to the following address:
Friedrichstrasse 117, 10117 Berlin, Germany.

In order to respond to your request for access, modification or deletion we reserve the right to request a proof of identity to ensure the legitimacy of the source of the resquest.

 

CHANGES

We reserve the right to change this privacy policy from time to time or to adapt it to legal requirements and therefore kindly ask you to check the current privacy policy each time you visit our website.

 

May 28, 2020